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We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who
embraces challenges. simply, we’d like to meet you.
Primary Job Functions:
1. Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
2. Provide troubleshooting and technical support via phone, Web based tools and email.
3. During problem escalations, act as a liaison between customers and Engineering support.
4. Collaborate with other teams and experts whenever required to solve complex technical issues.
5. Continuously develop skills leveraging several learning tools available at NetApp Inc.
6. Willing to work in shifts (4AM IST to 6PM IST) and weekends.
- Over two years of experience in a Technical Support setting
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