Technical Support Engineer

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management
 

ESSENTIAL 
· Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. 
· Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs 
· Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. 
· Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. 
· Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. 
· Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. 
· Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. 
· Identify, Evaluate, and Interpret trends for detailed analysis of data. 

NON-ESSENTIAL 
· Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. 
· Undertake continuous improvement training programs and specific projects as instructed by management. 
· Assist Engineers with all technical support functions. 
· Handle escalated queries from Administrators. 
· Assist with any other duties as and when required. 

Safety 
· Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment. 
· Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. 
· Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment. 

Other 
· Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company. 
· Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment. 
 

⁠REQUIRED 
· B. Tech in Electronics /Electrical/Mechanical Engineering 
· Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) 
· Knowledge of MS-Office and computer fundamentals 
· Must be willing to Work from office as and when needed. 

DESIRED 
· 0-1-year experience in Support Operations 

Knowledge, Skills, Abilities and Other Characteristics 
· Excellent Verbal & Written Communication Skills in English 
· Creative thinking and teamwork skills 
· Possessing a proactive, positive, “can-do” attitude 
· Gives and receives constructive feedback. 
· Able to perform multitasking. 
· Ensures that others involved in a project or effort are kept informed about developments and plans