Technical Support Engineer

Requirements

Technical Skills

• Strong knowledge of Windows 10/11 and Windows Server Administration
  
• Experience with Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
  
• Active Directory and Azure Entra ID Administration
  
• User Access Management and Identity Management
  
• Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VLAN, VPN, Routing, Switching)
  
• Endpoint Management and Patch Management
  
• Hardware and Software Troubleshooting
  
• IT Asset Management and Lifecycle Management
  
• Experience with ITSM/Ticketing Tools (ServiceDesk Plus, Freshservice, Jira Service Management, ServiceNow, etc.)
  
• Remote Support and Troubleshooting Tools
  
• Antivirus/EDR Management and Endpoint Security
  
• Basic Firewall and Network Security Administration
  
• Backup and Recovery Fundamentals
  
• Cloud Fundamentals (Microsoft Azure and/or AWS)
  
• PowerShell or basic scripting knowledge
  
• Knowledge of IT Security Best Practices
  

Preferred Skills

• Experience with Microsoft Intune or Endpoint Manager
  
• Familiarity with Fortinet, Sophos, Palo Alto, or similar security solutions
  
• Understanding of SSO, MFA, SAML, OAuth, and Identity Security
  
• Knowledge of Virtualization Technologies (VMware/Hyper-V)
  
• Experience supporting compliance requirements such as ISO 27001, SOC 2, or HITRUST
  
• Exposure to SIEM and Security Monitoring tools