Technical Support Engineer - Field

- Providing on-site technical support and troubleshooting for systems and networks
- Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors
- Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners
- Configuring desktop and laptop according to standardization policies
- Installing and configuring in-scope client software/applications
- Coordinating with vendors for access control and technical support
- Troubleshooting and configuring e-mail clients
- Supporting local area network issues (LAN) and DHCP client
- Installing antivirus software and ensuring virus definition auto updates
- Installing approved patches onto desktops/laptops
- Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
- Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
- Logging and coordinating escalated calls with vendors and tracking them until resolution
- Assisting with maintenance for non-technical failures of AV components
- Managing voice lines and coordinating with EPABX vendor for technical issues
- Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues
- Publishing and sharing monthly service reports
- Engaging in support and understanding of new tools and technologies related to endpoint management

- Health insurance coverage for employees and their families

- Long-term benefit savings plan with employer matching contributions

- Opportunities for professional development and advancement within the organization