Technical Support Engineer, India

At AlgoSec, What you do matters!

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. 

Join our global team, securing application connectivity, anywhere. 

We are hiring a Technical Support Engineer for a leading support position based in India.

Reporting to: Support Manager

Location: Gurgaon, India (Home office/Hybrid)  

Direct Employment

Responsibilities:

• Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.

Requirements:  

• At least 3 years previous experience in similar position, in a software company 
• Experience in Linux/UNIX environments 
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) 
• Experience in support of network security software products 
• Independent, resourceful, problem-solver, result oriented 
• Fast learner 
• Team player, pleasant and with a high level of integrity 
• Excellent written and verbal communication skills in English. 
• Operating well under-pressure, multi-tasking. 
• Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation. 

 Advantages:  

• Experience in SRE/DevOps  
• Experience in Linux script languages (PERL, shell) 

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision.