Technical Support Engineer, Platforms

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Key Responsibilities

• Incident Management and resolution for Customer incidents for Live production sites with respect to Platform Issues and incidents with aggressive timelines (SLA)
• Handling network outages & Emergencies that involves debugging and providing immediate resolutions.
• Working closely with customers and onsite teams across the globe.
• Raising and tracking issues with other partner vendors
• Executing Production changes, Configs, Software upgrades, License renewals and other production changes in Approved Maintenance windows.
• Analysis and finding RCA for complex issues in platform for Mobile telecom domain.
• RHOCP Expertise: Serve as the SME for RHOCP, providing guidance, performing version upgrades, and implementing/managing OpenShift Operators

Job Requirements

• 5+ years of experience in the IT/Telecom industry
• 3+ years of experience working with virtualization technologies (vSphere, Xen, KVM, Red Hat Virtualization, Docker, PowerCLI, or Microsoft Hyper-V) and cloud technologies like RH Open Shift & OpenStack Platform.
• Strong working & troubleshooting experience in Linux/CentOS/Ubuntu
• Should be conversant with CLI for RedHat OpenShift & Openstack modules like NOVA, SWIFT, GLANCE, NEUTRON, HEAT
• Expertise in Handling Ceph and storage issues
• Expertise in Handling PVCs and its knowledge
• Understanding of core networking topology and devices (switches, routers, firewalls, and load balancers)
• Experience on Shell Scripting or Python
• Experience in Automation Tools like Ansible or Chef or Puppet.
• Container technologies Docker, Kubernetes Infrastructure-as-as-Service IaaS products
• Ability to explain technical concepts to non-technical audiences
• Strong communication and writing skills required.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.