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Technical Support Executive

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Job Description - Technical Support Executive


Open Position:
 Technical Support Executive
Location: 
Malad (West), Mumbai

Experience: 1 to 5 Years

Qualification: Any Graduate



Job Description: -

  • Research and identify solutions to user’s concerns/issues regarding software applications.
  • Diagnose and troubleshoot product -related issues, including account set -up.
  • Ask customers targeted questions to understand the root of the problem quickly.
  • Track Application issues through the resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
  • Proper and timely escalating unresolved issues to appropriate internal teams.
  • Provide prompt and accurate resolution feedback to customers' concerns.
  • Pro -actively raising the concerns/gaps identified.
  • Refer to internal databases or external resources to provide accurate technical solutions.
  • Ensure all issues are properly logged.
  • Keep all required stakeholders updated on the status of priority issues raised.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their applications are fully functional after troubleshooting.
  • Identify the area where training is required for customers/teams internally.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Build and maintain cordial relationships with clients.


Requirements

Requirements
  • Good Communication
  • Email Etiquette​
  • Technical Skills
  • Remote Desktop Tools
  • Ticketing Tools
  • SQL Database Queries
  • Advanced Excel


Original job Technical Support Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Violet Infosystems Pvt.

Simplify your entire process by adopting the exceptional suite of products for HR and make your HR Process hassle free

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