Technical Support Executive

Are you a passionate Technical-Customer Support Executive and want to be part of a great engineering team?

If so, we both can end our quest. We are looking for you and you will love becoming part of our family.

" Drucare   is a growing Health-tech company with a history of developing innovative solutions in health care domain. We are a team of motivated individuals that help each other do remarkable things everyday. Drucarians are active learners, have a positive impact in the healthcare sector and do exceptional work. We face challenges together and we win together. And together, we deliver world-class solutions that transform the way Providers and Patients uses technology.”

Apart from developing a world-leading SaaS Platform, we believe in constantly enriching our culture with-in and make it an abode for Drucarians. We balance super hard work with having a lot of fun. To achieve this, we are looking to expand the team.

Drucare is seeking a Customer Support Executive who is smart, curious and loves the challenge of solving problems that improve people’s lives. Our comprehensive healthcare management platform is built on the latest tech stack and cloud technologies. You’ll collaborate with a fun and close-knit agile team to architect, implement, test and continuously deliver new features and solutions to our healthcare customers.”

• We are currently hiring for the position of: Technical- Customer Support Executive 
  


• Years Of Experience required: 1-2yrs
  


• Joining Period: Looking for IMMEDIATE joiners only. 
  


• Location: Hyderabad 
  

Requirements

Requirements:

·       Good communication Skills 

·       Should be able to speak Telugu & English fluently. 

·       Application learning abilities 

·       Client Relationship Management 

Roles & Responsibilities:

·       Speaking to customers to get to the root of their problem quickly. 

·       Providing timely and accurate customer feedback.

·       Talking customers through a series of actions to resolve a problem.

·       Following up with clients to ensure the problem is resolved.

·       Supporting the customer through an email ticketing system and phone calls.

·       Resolving customer complaints and queries.

·       Providing detailed information to customers.

·       Maintaining records of each phone call for future reference.

·       Offering exceptional customer service and satisfaction.

·       Maintaining a healthy relationship with the clients.

·       Ability to meet deadlines and prioritize tasks.

·       Actively listen to customers to understand their issues or concerns.

·       Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue.

·       Produce periodic reports of technical support operations to company management.

·       Using remote desktop connections to provide immediate support.

·       Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)

Benefits

• PF
  


• Health Insurance