Technical Support Specialist

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

It is the Technical Support Coordinators responsibility to serve as a liaison between the Technical Analyst, Product and customer-facing team. These employees analyze the support interactions we receive, compile this data, and communicate these trends to global stakeholders to assist them in driving the right product initiatives. In turn, they are responsible for communicating important product updates to our India Support team regarding defects and newly released features/products. Our customer-facing teams rely on this role as the point of escalation internally due to its deep understanding and expertise of our global product portfolio. In addition, the Technical Coordinator is responsible for leading training sessions to improve the product knowledge of our Support team.

Must-Haves

• Graduation degree or equivalent. 


• Prior experience in a service environment, or


• An equivalent combination of education and experience to successfully perform the job duties and responsibilities.


• 24+ months of high performance within Hudl’s Email Coordinator team or equivalent. 


• Experience with SQL, Redash or Sumo is desirable

Nice-to-Haves

• Highly analytical & logical mindset


• Attention to detail


• Willingness to proactively tackle new challenges


• Exceptional problem solving skills

Your Role

• Serve as an escalation point for difficult support interactions for our Support team


• Analyze support interactions and communicate trends to our Technical Analyst team to assist in refining product development and strategy.


• Communicate important product updates, changes and defects to our Support team


• Refine and lead training and education sessions for our Support team


• Review interaction data to ensure accuracy


• If applicable - align with local product teams to serve as a Support stakeholder

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