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| Job Title : | Technical support Team leader |
| Qualification : | Any Graduate and Above |
| Relevant Experience : | 4 to 7 Years |
| Must Have Skills : | 1.Knowledge of Microsoft windows queries. 2.Experience in managing teams 3.Able to coach, mentor, motivate and interact with people 4.Excellent verbal and written communications 5.Strong decision making and analytical ability 6.Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools 7. Experience in working in Service Desk/ Microsoft windows Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite 8.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions |
| Good Have Skills : | Knowledge and expertise in Microsoft products and services, Microsoft windows queries |
| Roles and Responsibilities : | 1.Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. 2.Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues 3.Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution 4.Regularly formulate and execute internal and external governance 5.Effectively handle client escalations and formulate actions to resolve any concerns 6.Work with the operations managers to obtain necessary resources like training and support for the team’s requirements 7.Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams 8.Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets 9.Familiarize the team with the latest process update and changes, team and individual targets |
| Location : | Hyderabad |
| CTC Range : | 6 – 9 LPA (Lakhs Per Annum) |
| Notice Period : | 15 Days |
| Mode of Interview : | Virtual |
| Shift Timing : | Night Shift |
| Mode of Work : | Work From Office |
Black & White
Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find indivi...
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