Technical Support - US Voice [Noida]

** Immediate Joining preferred**

This is a Noida based position for a Technical Support Representative in a US Voice process

Experience

1 years of experience in Tech Support in an international BPO (US voice process preferred)

Education class 12+

Skills Required

Excellent English language skills are required (spoken & written)

Proficiency with MS Office

Basic typing skills - above 25 wpm

Good telephonic communications skills - be able to listen and respond appropriately

Upbeat and positive personality

Ability to work in a team

Excellent problem solving skills

Roles & Responsibilities

Handle technical support on International Inbound Calls [US].

Resolve customer queries within the assigned time frame.

Documents actions and resolutions

SALARY & BENEFITS

Salary Rs. 19,0000 - 38,000/month

Cab facility is provided within 30kms of Sector 135, Noida

OTHER INFORMATION

Two rounds of client interviews

In most cases, Offer Letters are issued on the same day

Candidates that can join immediately are preferred

Maximum Notice period 30 days

Telephonic Interviews available on a case-by-case basis

Work/ shift times: 5:30pm to 2:30am

5 day week with Rotational Shifts/ Days off