Technical Trainer - Home Appliances

About The Role

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:

Key Responsibilities

• Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.


• Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.


• Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.


• Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.


• Design and implement quality control procedures, policies, and best practices for warehouse operations.


• Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment.


• Observe and audit warehouse operations to identify gaps and opportunities for improvement.


• Develop and implement process improvements to optimize operations and uphold quality standards.


• Maintain and update training materials and documentation to reflect procedural and policy changes.


• Collaborate with cross-functional teams to investigate and resolve quality control issues.


• Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.


• Support continuous improvement through technology adoption and implementation of industry best practices.


• Prepare and maintain comprehensive documentation for training, audits, and quality control activities.


• Stay informed on industry trends and best practices in warehouse operations and quality management.

Preferred Qualifications

• Bachelor's degree and minimum 2 years of after-sales service experience.


• Proven expertise in training program development and delivery.


• Strong understanding of warehouse operations and quality control procedures.


• Exceptional communication, interpersonal, and coaching skills.


• Capability to multitask and prioritize in a dynamic work environment.


• Strong analytical and problem-solving abilities.


• Proficiency in Microsoft Office Suite or G Suite tools.


• Commitment to continuous improvement and quality standards.


• Technical background in appliance after-sales services which could contribute to content development.

Benefits

• Competitive salary and benefits package.


• Impactful role in enhancing warehouse operations efficiency and quality.


• Dynamic work environment with an innovative team.


• Contribution to a company revolutionizing the furniture rental industry.