Key Responsibilities
1. Product & Technical Documentation
• Develop and maintain product manuals, feature guides, configuration guides, admin handbooks, API documentation, SDK references, and release notes.
• Document internal processes, product workflows, troubleshooting steps, and integration procedures.
• Maintain versioned documentation aligned with product releases, architecture changes, and new features.
2. Video Tutorials & Multimedia Content
• Create end -to -end video tutorials demonstrating product features, setup steps, configurations, and best practices.
• Produce onboarding videos, UI walkthroughs, and module -specific training videos for clients.
• Script, record, edit, and publish high -quality videos (screen recordings + voice over).
3. Cross -Department Documentation
• Work with Product, Engineering, QA, DevOps, Training, Support, and Sales to gather accurate information.
• Prepare documentation for internal knowledge sharing, onboarding, process standardization,and client education.
• Ensure consistency in tone, terminology, and structure across all documentation assets.
4. Diagrams, Visuals & Formatting
• Create diagrams, flowcharts, sequence diagrams, and architecture visuals using tools like Lucid chart, Draw.io, PlantUML, or Mermaid.
• Present complex information through simplified visuals and structured formats.
5. Quality Review & Documentation Standards
• Define and enforce documentation templates, style guidelines, and review processes.
• Edit and improve content written by product, engineering, and support teams.
• Periodically audit and update outdated content.
Requirements
6. Educational Qualifications
• Bachelor’s degree (or equivalent)
7. Required Skills & Qualifications
• 3–5 years of experience in technical writing for software/SaaS products.
• Strong ability to understand and document APIs, microservices, UI/UX workflows, and technical concepts.
• Excellent written and verbal communication skills with strong attention to detail.
• Proficiency in documentation tools: Confluence, Markdown, Notion, Git -based documentation, or similar.
• Experience with video creation tools such as Camtasia, OBS, ScreenFlow, Adobe Premiere, or equivalent.
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