Technical Writer

Company : Panamax Infotech Limited

Job Description - Technical Writer

About Role:

As an ideal candidate, you have proven know-how of technical information within software development. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

Develop comprehensive documentation that meets organizational standards

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

Work with development and support leads to identifying all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Requirements

Skills and Qualifications

Preferred Background - B.SC. IT, BE, BCA, etc.

2-4 yearsâ industry experience as an effective technical writer

Proven ability to quickly learn and understand complex topics

Excellent English

Previous experience writing documentation and procedural materials for multiple audiences

Superior written and verbal communication skills, with a keen eye for detail

Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Firm understanding of the systems development life cycle (SDLC)

Previous software development experience

Certification through the Society for Technical Communicators

Experience using XML tools to create documentation

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Technical Writer

Job Description - Technical Writer

Requirements

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