Technology Specialist(Datadog/OpsRamp)

Required Travel :Minimal Managerial - No Location: :India- Pune (Amdocs Site) Who are we? Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains -delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence The Technology Specialist is responsible for implementing a holistic observability platform that enables full-stack visibility, real-time insights, and predictive intelligence across the Amdocs ecosystem. This role plays a pivotal part in the AIOps transformation, driving unified telemetry, data correlation, and integration with automation workflows. The candidate must have hands-on experience with AIOps-centric observability solutions and deep expertise in both infrastructure and application performance monitoring. What will your job look like? Deploy observability pipelines to support logs, metrics, traces, events, synthetic monitoring, and real-user monitoring (RUM) across hybrid infrastructure: Datadog / Dynatrace / SolarWinds (full-stack monitoring and AIOps analytics) Grafana stack (infrastructure monitoring, log aggregation) Operations Bridge Manager, Sitescope Enable event correlation and noise reduction mechanisms by integrating telemetry streams into ServiceNow Event Management or other manager-of-managers platforms. Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage. Define and implement dashboards, KPIs, and SLOs/SLIs in tools like Grafana, Datadog, or Dynatrace. Develop custom scripts and automation using PowerShell, Python, or Terraform. Collaborate with the ServiceNow Architect to ensure observability data feeds align with CMDB and service models. All you need is... 6-8 years of experience in observability platform, enterprise monitoring and AIOps platform architecture. Proven experience in observability transformation projects across large-scale, hybrid environments Strong understanding of OpenTelemetry, data correlation patterns, and AI/ML-driven observability. Familiarity with integrating observability stacks into automation engines (using ansible, Jenkins, shell and phyton scripting) and ITSM platforms. Datadog / Dynatrace certifications are preferred. Why you will love this job: Build your skills and work on a broad scope of activities As you will support excellent products, you will assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions We will provide you a scope for professional development We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce