Technology Support Analyst

Company : Arting Digital

Job Type : Full Time

Mumbai, India

Number of Applicants

:

000+

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Job Description - Technology Support Analyst

Position - Technology Support Analyst
Exp - 3+ yrs
Notice Period - Immediate Joiner - 15 days
Working days/ Timing - 5 days (Rotational shift)
Skills - Desktop Support, Technical Support Analyst, L1 Support, L2 Support, Service Desk,

Office 365, Outlook, Active Directory, Windows 11, Microsoft Teams, Exchange Management, Remote Support, TeamViewer, LogMeIn, IT Helpdesk, Troubleshooting, Ticketing Tools, Citrix, VM Support, SLA Management

Job Summary:

We are hiring a Technology Support Analyst to provide L1/L2 desktop and technical support for hardware, software, and enterprise applications. The role involves troubleshooting technical issues, managing service desk tickets, supporting Office 365 environments, and ensuring smooth IT operations.

Key Responsibilities:

Provide L1/L2 desktop and remote technical support
Troubleshoot hardware, software, and network -related issues
Manage service desk tickets and maintain SLA standards
Support MS Office 365, Outlook, Teams, and Windows 11
Handle Active Directory and Exchange user/license management
Install, configure, maintain, and update systems
Maintain IT asset inventory and technical documentation
Provide remote support using tools like TeamViewer and LogMeIn

Required Skills:

Desktop Support & Service Desk Management
Windows 11, Office 365, Outlook & Teams
Active Directory & Exchange Management
Remote Support Tools
Strong Troubleshooting & Communication Skills
Ability to work in rotational shifts

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