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Tele caller- Exhibitions

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Job Description - Tele caller- Exhibitions

Role Objective

The Tele caller – Exhibitor Experience will be responsible for connecting with onboarded exhibitors to ensure a smooth setup, resolve basic concerns, and enhance overall satisfaction. The role focuses on building positive relationships and ensuring exhibitors feel supported throughout their journey.

Key Responsibilities

  • Call newly/existing onboarded exhibitors to:
    • Welcome them and explain next steps clearly
    • Confirm completion of onboarding requirements
    • Address basic queries related to platform/event processes
    • Confirm the SPOC details
    • Confirm the HOD/CEO details to maintain the database.
  • Ensure exhibitors are comfortable using the system, tools, or event guidelines
  • Identify concerns or issues and escalate them to the relevant internal team when required
  • Maintain accurate call logs, feedback notes, and follow‑up actions in the tracker.
  • Conduct follow‑up calls to ensure issues raised are resolved satisfactorily
  • Share recurring feedback and improvement suggestions with the Customer Success Manager.
  • Maintain a polite, professional, and customer‑centric tone in every interaction.

Skills & Competencies

  • Strong verbal communication skills (English + regional language preferred)
  • Customer‑first mindset with patience and empathy
  • Good listening and problem‑understanding ability
  • Good computer skills
  • Ability to handle objections and concerns calmly
  • Clear articulation and confidence over calls

Preferred Qualifications

  • 3–5 years of experience in tele calling, customer support, or customer success
  • Experience in exhibitor management, events, marketplaces, or B2B calling is an advantage
  • Graduate or diploma holder (flexible based on skill and experience)

Key Performance Indicators (KPIs)

  • Number of successful exhibitor connects per day
  • Exhibitor satisfaction/feedback scores
  • Onboarding completion confirmation rate
  • Issue resolution turnaround time
  • Quality of call notes

Ideal Candidate Profile

  • Friendly, proactive, and solution‑oriented
  • Comfortable speaking with business owners or professionals
  • Detail‑oriented with good follow‑up discipline
  • Willing to learn product/event knowledge quickly
Original job Tele caller- Exhibitions posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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