Tele caller- Exhibitions

Role Objective

The Tele caller – Exhibitor Experience will be responsible for connecting with onboarded exhibitors to ensure a smooth setup, resolve basic concerns, and enhance overall satisfaction. The role focuses on building positive relationships and ensuring exhibitors feel supported throughout their journey.

Key Responsibilities

• Call newly/existing onboarded exhibitors to:
• Welcome them and explain next steps clearly
• Confirm completion of onboarding requirements
• Address basic queries related to platform/event processes
• Confirm the SPOC details
• Confirm the HOD/CEO details to maintain the database.
• Ensure exhibitors are comfortable using the system, tools, or event guidelines
• Identify concerns or issues and escalate them to the relevant internal team when required
• Maintain accurate call logs, feedback notes, and follow‑up actions in the tracker.
• Conduct follow‑up calls to ensure issues raised are resolved satisfactorily
• Share recurring feedback and improvement suggestions with the Customer Success Manager.
• Maintain a polite, professional, and customer‑centric tone in every interaction.

Skills & Competencies

• Strong verbal communication skills (English + regional language preferred)
• Customer‑first mindset with patience and empathy
• Good listening and problem‑understanding ability
• Good computer skills
• Ability to handle objections and concerns calmly
• Clear articulation and confidence over calls

Preferred Qualifications

• 3–5 years of experience in tele calling, customer support, or customer success
• Experience in exhibitor management, events, marketplaces, or B2B calling is an advantage
• Graduate or diploma holder (flexible based on skill and experience)

Key Performance Indicators (KPIs)

• Number of successful exhibitor connects per day
• Exhibitor satisfaction/feedback scores
• Onboarding completion confirmation rate
• Issue resolution turnaround time
• Quality of call notes

Ideal Candidate Profile

• Friendly, proactive, and solution‑oriented
• Comfortable speaking with business owners or professionals
• Detail‑oriented with good follow‑up discipline
• Willing to learn product/event knowledge quickly