Job Description: Telecaller

Position

Telecaller

Department

Sales / Customer Relations / Admissions / Business Development

Reports To

Team Leader / Sales Manager / Business Development Manager

Job Summary

The Telecaller is responsible for making and receiving calls to generate leads, provide information about products or services, follow up with prospective customers, schedule appointments, and maintain positive customer relationships. The role requires excellent communication skills, a customer -focused approach, and the ability to achieve assigned targets.

Key Responsibilities

Customer Calling

• Make outbound calls to prospective and existing customers from the provided database.
  

• Attend inbound calls professionally and respond to customer inquiries.
  

• Explain products, services, offers, or programs clearly and effectively.
  

• Build rapport with customers and maintain positive relationships.
  

Lead Generation & Follow -up

• Generate qualified leads through telecalling activities.
  

• Follow up with prospective customers to convert inquiries into business opportunities.
  

• Schedule appointments, meetings, or site visits for the sales team where applicable.
  

• Maintain regular follow -up with interested prospects until closure.
  

Customer Support

• Resolve basic customer queries and escalate complex issues to the appropriate department.
  

• Provide accurate information regarding products, pricing, processes, and services.
  

• Ensure a positive customer experience during every interaction.
  

Data Management

• Maintain accurate records of customer interactions, inquiries, and follow -up activities in the CRM or database.
  

• Update customer information regularly.
  

• Prepare daily call reports and activity summaries.
  

Target Achievement

• Meet daily, weekly, and monthly call and conversion targets.
  

• Achieve lead generation and appointment scheduling goals.
  

• Contribute to team sales and customer acquisition objectives.
  

Coordination

• Coordinate with sales, marketing, operations, or admissions teams to ensure timely customer support.
  

• Share customer feedback and market insights with management.
  

Qualifications

• Bachelor's degree or Diploma in any discipline.
  

• Freshers with excellent communication skills may apply.
  

• Prior experience in telecalling, telesales, customer service, or inside sales is preferred.
  

Experience

• 0–3 years of experience in telecalling, customer support, telesales, or a related role.
  

• Experience using CRM software is an advantage.
  

Working Conditions

• Full -time office -based role.
  

• Standard business hours with flexibility during campaigns or peak periods.
  

• Regular interaction with customers, prospects, and internal teams.
  

Requirements

Required Skills

• Excellent verbal communication and interpersonal skills.
  

• Good command of English and the local language (knowledge of Hindi is an added advantage).
  

• Persuasive and customer -oriented approach.
  

• Active listening and problem -solving skills.
  

• Basic computer proficiency, including MS Office and CRM systems.
  

• Ability to work under targets and deadlines.
  

• Positive attitude and strong organizational skills.
  

Key Performance Indicators (KPIs)

• Number of calls made per day.
  

• Lead generation and qualification rate.
  

• Appointment scheduling or conversion rate.
  

• Customer satisfaction and call quality.
  

• Follow -up completion rate.
  

• Data accuracy and CRM updates.
  

• Achievement of assigned sales or service targets.
  

Benefits

Compensation

Competitive salary with performance -based incentives, as per company policy.