Tele collection Executive

Tele Collection Executive

What will you be doing?

• Connect with customers regarding pending payments, overdue accounts, and payment reminders
• Follow up consistently through calls, emails, and chats to ensure timely collections
• Understand customer concerns related to payments and provide suitable resolutions or payment options
• Negotiate payment commitments and ensure follow-up on promised payment dates
• Maintain accurate records of customer interactions, payment commitments, and collection status
• Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments
• Ensure adherence to collection processes, compliance standards, and company policies
• Achieve daily and monthly collection targets while delivering a professional customer experience
• Maintain up-to-date knowledge of company policies, payment plans, and collection procedures