Telecaller

• Outbound Calling: Contacting potential leads to promote services or products and setting up meetings.
  
• Inbound Support: Answering customer inquiries, resolving queries, and handling complaints professionally.
  
• Lead Generation & Management: Identifying opportunities, qualifying prospects, and maintaining accurate, updated records of all customer interactions in a CRM system.
  
• Follow -ups: Following up with existing or potential customers to close sales and boost satisfaction.
  
• Product Knowledge: Understanding and articulating product features, benefits, and pricing to persuade customers. 
  

Requirements

• Communication: Exceptional verbal, written, and active listening skills, Basic English and local languages.
  
• Soft Skills: Strong interpersonal skills, persuasion, patience, and the ability to handle rejection.
  
• Technical Knowledge: Proficient in using computers, MS Office
  
• Education & Experience: Graduation is required.
  
• Target -Oriented: Ability to thrive under pressure to meet call quotas or sales targets.