Telecaller

Designation

Telecaller

Location

Mumbai

Department

Student Experience

Key Responsibilities

• Handle inbound and outbound calls related to admissions and course inquiries.

• Counsel prospective students and parents regarding University programs, admission procedures, eligibility criteria, and career opportunities.

• Provide accurate information about courses, fee structure, schedules, and University policies.

• Maintain and update inquiry records, follow-ups, and student databases.

• Coordinate with internal departments regarding admission and counselling activities.

• Draft and manage correspondence through emails, letters, and other communication channels independently.

• Assist in organizing admission drives, counselling sessions, orientations, and promotional activities.

• Ensure timely follow-up with prospective students and maintain positive engagement.

• Prepare reports and maintain records using ERP systems and MS Office applications.

• Support administrative and coordination activities as assigned by the management.

• Candidates should possess strong communication and coordination abilities along with a professional approach towards students, parents, and stakeholders. Training in counselling will be an added advantage.

   

Educational Qualifications

• Bachelor’s Degree from any statutory University or qualification prescribed by the Board of Management.

   

Professional Certifications

• Training or certification in Counselling will be desirable.

• Certification in computer applications or ERP systems will be an added advantage.

Professional Experience

Skills and Competencies

• Excellent verbal and written communication skills.

• Good knowledge of MS Word, MS Excel, MS PowerPoint, and ERP packages.

• Strong counselling and interpersonal skills.

• Ability to handle correspondence independently.

• Good personality with the ability to educate and guide students and parents effectively.

• Strong coordination, follow-up, and organizational skills.

• Ability to work in a team-oriented and target-driven environment.

• Professional attitude with problem-solving and multitasking abilities.