Telecaller

Job Description – Telecaller

Job Title: Telecaller
Department: Sales / Business Development
Employment Type: Full-Time
Location: Raipur, Chhattisgarh
Work Mode: On-site

Job Summary

We are looking for an energetic and confident Telecaller who will be responsible for connecting with prospective customers/leads over calls, understanding their requirements, explaining our services, generating interest, and ensuring timely follow-ups.

The role requires strong communication skills, persistence, proper lead tracking, and the ability to convert conversations into qualified leads and appointments.

Key Responsibilities

• Make outbound calls to prospective customers/leads from the provided database.


• Introduce the company, its services, and offerings clearly and professionally.


• Understand customer requirements and identify interested/qualified prospects.


• Handle basic customer queries and provide accurate information.


• Generate leads and schedule meetings, counselling sessions, demos, or appointments as required.


• Follow up with interested prospects regularly until closure or final disposition.


• Maintain accurate records of calls, follow-ups, responses, and lead status.


• Update CRM/Excel/lead-management systems on a daily basis.


• Reconnect with old, inactive, and pending leads.


• Coordinate with the Sales/Business Development team for qualified lead handover.


• Achieve assigned daily, weekly, and monthly calling and conversion targets.


• Maintain professional communication and follow approved calling scripts/processes.


• Share daily performance and follow-up reports with the reporting manager.

Required Skills

• Good verbal communication and active listening skills.


• Confident and professional telephone etiquette.


• Ability to explain services in a simple and convincing manner.


• Strong follow-up and customer-handling skills.


• Basic knowledge of MS Excel/Google Sheets and CRM tools.


• Ability to work with targets and deadlines.


• Good record-keeping and data-entry discipline.


• Hindi communication is essential; working English communication is preferred.

Qualification & Experience

Qualification: Graduate
Experience: Fresher or experienced candidates can apply.
Preferred Experience: Telecalling, Inside Sales, Customer Support, Lead Generation, Counselling, or Business Development.