Telecaller

Overview:

Key Responsibilities:

• Make outbound calls to potential customers
• Answer incoming calls from prospective and existing customers
• Promote and sell products or services over the phone
• Explain the product or service to potential customers
• Handle customer questions, complaints, and concerns
• Obtain and update customer information
• Maintain a detailed record of calls and customer interactions
• Meet daily, weekly, and monthly sales targets
• Follow up on customer calls when necessary
• Keep abreast of product knowledge and sales techniques
• Provide feedback and input on calling and sales strategies
• Adhere to company policies and procedures
• Report to the Telecalling Supervisor
• Collaborate with the sales team as needed

Required Qualifications:

• High school diploma or equivalent
• Proven work experience as a telecaller or similar role
• Excellent communication and interpersonal skills
• Ability to persuade and influence others
• Basic computer skills and familiarity with CRM systems
• Ability to multitask and prioritize tasks effectively
• Good time-management and organizational skills
• Ability to handle rejection and remain resilient
• Customer service-oriented with a positive attitude
• Ability to work well in a team environment
• Knowledge of sales techniques and product knowledge
• Strong listening and problem-solving skills
• Adaptability to different personality types and situations
• Fluency in multiple languages may be preferred