Job Title: Airport Service Agent
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Airport Ground Staff Job in Cochin
As an Airport Services Agent you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst traveling. You will ensure quality service and adherence to safety policies and security standards.
Required Qualifications
You will also excel in a fast paced team environment demonstrating your commitment to achieving the highest possible standards of customer service and guest experience quality and professionalism.
• High School Qualification
• High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• 03 years of job related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in the English language.
• Good interpersonal skills and strong team orientation
Duties & Responsibilities: •
Liaising with check -in transfer desk and other related areas for the smooth acceptance of passengers
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality are maintained
• Organizing check -in counters and coordinating documentation issues
• Escorting and directing arriving and departing passengers to the respective areas such as the hotel desk visa counter transfer desk premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
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