Telesales / Customer Support Executive International Business

Telesales / Customer Support
Executive – International Business

Job Description

Grainville India is a fast -growing rice processing and export company.
Supplying premium Indian rice to buyers across the Middle East, Africa, Europe,
USA, and other global markets.

We are looking for a Telecaller /
Customer Support Executive who will support our international sales team
through calling, follow -ups, customer coordination, and CRM updates.
This is a non -target -based role, focused on communication, coordination,
and support—not direct sales closure.

Role Summary

• Handle outbound and inbound calls with international
  buyers and prospects
  
• Support sales and export teams through regular
  follow -ups and customer coordination
  
• Act as a communication bridge between buyers, sales
  team, and internal departments
  
• Maintain accurate customer records and call updates in
  CRM
  

Industry
& Role Details

• Industry: Rice Export / Food Processing / Agro Commodities
  
• Functional Area: Customer Support / Sales Support
  

Requirements

Key Responsibilities

Telecalling & Customer Support

• Make outbound calls to international buyers, importers,
  and distributors for follow -ups and information sharing
  
• Handle inbound calls from buyers and respond to basic
  queries professionally
  
• Share product details, company information, and meeting
  confirmations (no selling targets)
  
• Follow up on emails, quotations, samples, meetings, and
  discussions
  

Buyer Coordination & Follow -ups

• Coordinate buyer calls, meetings, and appointments as
  guided by the sales team
  
• Maintain regular communication with buyers to ensure
  timely responses
  
• Escalate important buyer feedback or concerns to the
  sales/management team
  

CRM & Data Management

• Update call details, buyer information, and follow -up
  status in Zoho CRM
  
• Maintain buyer databases, call logs, and follow -up
  trackers
  
• Assist sales executives with lead data and customer
  records
  

Internal Coordination Support

• Coordinate with sales, operations, and logistics teams
  for buyer -related communication
  
• Support documentation follow -ups related to samples,
  shipments, or inspections (support role only)
  

Candidate Profile

• 1–3 years of experience in Telecalling, Customer Support,
  Sales Support, or Call Coordination
  
• Good spoken English (international calling experience
  preferred)
  
• Comfortable speaking with overseas customers
  
• Basic knowledge of CRM, Excel, Gmail, and calling
  tools
  
• Polite, confident, and customer -focused communication
  skills
  

Benefits

Employee Benefits

• Salary Growth
  
• Career Growth
  
• Paid Leave
  
• Medical Benefits
  
• Provident Fund (PF)
  

• Leave Encashment