Test Automation Manager (DevOps)

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Job Summary

Five9 is seeking an experienced and passionate hands-on Test Automation Manager to lead a talented team of test engineers in India. The ideal candidate will be a strong technical leader with a proven track record in both people management and the design and implementation of cutting-edge test automation frameworks. You will be responsible for mentoring your team, ensuring the quality of our production systems, and driving the adoption of innovative practices, including AI-powered testing solutions.

Key Responsibilities

• Team Leadership & Mentoring:
  
  
  
  • Lead, mentor, and manage a team of 5-8 test automation engineers, fostering a culture of technical excellence, collaboration, and continuous improvement.
  
  
  • Conduct regular performance reviews, provide constructive feedback, and support the career development of your team members.
  
  
  
  


• Production Support:
  
  
  
  • Participate in an on-call roster to provide critical support for production systems during the India time zone, ensuring system stability and reliability.
  
  
  • Lead the team in troubleshooting and resolving production issues in a timely and efficient manner and acting as point of contact for escalations in India.
  
  
  
  


• Test Automation Strategy & Development:
  
  
  
  • Lead the design, development, and maintenance of robust and scalable test automation frameworks and practices.
  
  
  • Drive the strategy for various testing disciplines, including functional, regression, performance, and API testing.
  
  
  • Stay current with industry trends and champion the adoption of new tools and technologies to enhance testing efficiency.
  
  
  
  


• Innovation & AI Adoption:
  
  
  
  • Act as a key driver for innovation within the test automation group.
  
  
  • Explore, evaluate, and implement AI-powered tools and methodologies to accelerate testing cycles, improve test coverage, and enhance overall product quality.
  
  
  
  

Required Qualifications & Skills

• 8-15 years of experience in software development lifecycle involving development, testing strategy, DevOps practices with at least 3-5 years in a management or leadership role.


• People Management: Demonstrated experience in managing and mentoring engineering teams.


• Technical Expertise:
  
  
  
  • Strong hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright).
  
  
  • Proficiency in at least one programming language such as Java or Python.
  
  
  • Experience with CI/CD pipelines and tools (e.g., GitLab CI, Jenkins).
  
  
  • Solid understanding of software development life cycles and agile methodologies.
  
  
  
  


• Production Support: Proven experience in a production support or on-call role for mission-critical systems.


• Excellent communication and interpersonal skills.


• Experience with cloud platforms with at least one (e.g., GCP, AWS, Azure)


• Knowledge of containerization technologies like Docker.


• Knowledge of scripting technology such as BASH, PowerShell.

Preferred Qualifications

• Experience working with cloud platforms (e.g., GCP, AWS, Azure).


• Knowledge of Kubernetes.


• A keen interest and/or hands-on experience with AI in software testing.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.