The Assistant Manager – Hostel Operations & Expansion will be responsible for end -to -end management of the ArivuPro Hostel and for building hostel/PG tie -ups in other cities to support our growing student base.
2. Key Responsibilities
A. Hostel Operations (Existing Hostel)
Room Allocation & Maintenance
Allocate rooms to students as per availability and hostel policies.
Coordinate with housekeeping/maintenance for cleanliness, repairs, and overall upkeep of rooms and common areas.
Student Issues, Complaints & Support
Act as the first point of contact for hostel -related concerns.
Handle student grievances, conflicts, and requests professionally and escalate to management when required.
Safety, Security & Discipline
Coordinate with security staff and ensure proper entry/exit protocols.
Monitor discipline inside the hostel and ensure adherence to hostel rules.
Take corrective action in consultation with management where needed.
Records & Documentation
Maintain updated records of hostel occupancy, check -ins/check -outs, visitors, and student movement.
Maintain hostel -related data (agreements, vendor details, complaints log, incident log, etc.).
Rules & Guidelines Compliance
Communicate hostel rules clearly to all students at the time of joining.
Ensure all rules and guidelines are followed; issue warnings or escalate in case of violations.
B. Expansion & Tie -Ups (New Hostels / PGs)
Identifying & Building Hostel/PG Tie -Ups
Identify suitable hostels/PGs in cities where ArivuPro operates or plans to expand.
Meet property owners and negotiate terms for student accommodation tie -ups.
Ensure partner properties meet ArivuPro standards for safety, hygiene, and basic facilities.
Student Occupancy & Outreach
Coordinate with the admissions and counseling team to promote hostel options to students and parents.
Work towards improving hostel occupancy and ensuring maximum utilization of available beds.
Gather feedback from students about hostel facilities and use it to improve or change tie -up properties if required.
Reporting & Coordination
Provide regular reports on hostel occupancy, issues, complaints, and expansion status to management.
Coordinate with academic, operations, and admissions teams to align hostel planning with batch planning.
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