Trade Operations Readiness Analyst - C11 - MUMBAI

Trade Operations Readiness Analyst is a critical function in the Trade delivery model and caters to the requirement for supporting system changes for Trade Operations processes. This role requires awareness for Trade products and processes and related subject matter expertise. Good communication skills are required to manage Operations, Business, and Technology stake holders. Provide insight for operations process nuances to partners. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

This role requires passion to understand system changes and new capabilities and tie them to operations processes by creating training materials and providing trainings to operations teams. Focus on BoW to coordinate, track, and drive system Sanity and PVT.

The role requires providing visibility to senior management on the changes and corresponding commercialization and realization of RoI.

Responsibilities:

Production Validation Testing Coordination for Trade products. Weekend Sanity testing Coordination for Trade products along with testing Sign off coordination. Demo and Training for new functions and creation of training material. Expertise to be developed for Trade Products, Operations Processes including but not limited to CSF, ARDF, TRIMS, Imaging, OCR & e-Loan. Ad hoc Ops projects coordination. SME support to Ops for all Trade Products and systems. Commercialization tracking and reporting. Critical commercialization issues escalation and tracking. Review test cases for PVT. Handle stakeholder enquiries. Stakeholder coordination

Knowledge / Experience:

• 8 to 10 years’ experience in Trade Technology/Trade Operations.
• Strong analytical and problem-solving skills.
• Stake holder management/co-ordination and/or Project Implementation/Commercialization experience with Agile methodology.
• Understanding of Trade processes and Systemic Process flows.

Skills:

• Organizational and co-ordination skills - Strong inter-personal and stakeholder management skills.
• Good oral and written communication skills - Effective Documentation & Presentation skills.

Competencies:

• Confidence, Positive approach, and Self-motivation.
• Ability to engage confidently with Global and Regional partners.
• Enthusiasm, Commitment and Strong desire to work in Operations & Technology.

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