Trainer- BPO

• Deliver BPO training in accordance with the approved curriculum and session plans.
  

• Develop learners’ communication, workplace etiquette, digital literacy and employability skills.
  

• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
  

• Monitor learner attendance, punctuality, participation and performance.
  

• Counsel and motivate learners to improve retention and course completion.
  

• Identify learning gaps and prepare appropriate remedial interventions.
  

• Promote professional behavior, discipline and readiness for the workplace.
  

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.
  

• Evaluate practical assignments, role plays and learner projects.
  

• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
  

• Prepare and submit reports within defined timelines.
  

• Maintain supporting evidence and documentation required for program reviews and audits.
  

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
  

• Conduct mock interviews and provide individual feedback.
  

• Coordinate with the placement team to assess learners’ job readiness.
  

• Share accurate learner profiles, assessment results and placement recommendations.
  

• Follow up with placed learners and support their workplace retention.
  

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.
  

• Participate in trainer-development programs, reviews and standardization exercises.
  

• Ensure compliance with NIIT Foundation’s training standards, safeguarding requirements and organizational policies.
  

• Maintain training equipment, learning resources and classroom infrastructure responsibly.
  

Requirements

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
  

• Relevant certification or Training of Trainers certification is desirable.
  

• Candidates with strong BPO experience and an appropriate diploma may also be considered.
  

• Strong facilitation, presentation and classroom-management skills.
  

• Ability to conduct practical demonstrations and activity-based training.
  

• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
  

• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
  

• Ability to assess learners objectively and maintain accurate documentation.
  

• Strong mentoring, counseling and interpersonal skills.
  

• Ability to work collaboratively with training, mobilization, placement and project teams.