Trainer cum Quality Analyst

1) Exhibit excellent verbal and written communication skills, ensuring clear and concise interactions.

2) Minimum 3 years of experience as a Quality Analyst and Trainer.

3) Conduct thorough call validations to ensure adherence to company standards and protocols.

4) Facilitate comprehensive training sessions for new and existing employees, focusing on quality and performance improvement.

5) Previous experience in an international call centre environment will be highly advantageous.

6) Demonstrate strong skills in Excel and other reporting tools to track and analyze performance metrics.

7) Develop and implement quality assurance processes.

8) Provide constructive feedback and coaching to team members to foster a culture of continuous improvement.

9) Design and update training materials to align with the latest industry standards and company policies.

10) Work closely with team leaders and management to identify training needs and quality issues.

11) Address and resolve quality-related issues promptly and effectively.

12) Ensure all activities comply with regulatory requirements and company policies.

For more details, kindly contact.

Ms. Jothilakshmi

HR Executive

Mobile and WhatsApp: +91 89259 13971

Email: [email protected]