Training Manager - Jewelry Staff

This role is for one of Weekday’s clients
Salary range: Rs 600000 - Rs 800000 (ie INR 6-8 LPA)
Min Experience: 3 years
Location: Kolkata
JobType: full-time

We are seeking a proactive and experienced Training Manager – Jewelry Staff to lead and execute effective training programs for our retail staff across all store locations. The ideal candidate will bring a solid background in employee training, sales enablement, and staff development, specifically within the jewelry or luxury retail industry. This individual will play a key role in elevating staff capabilities, enhancing customer engagement, and ultimately boosting sales performance.

Key Responsibilities:

1. Develop & Implement Training Programs:

• Design, develop, and deliver structured training programs for front-line jewelry staff, covering product knowledge, customer service, grooming, and brand representation.
• Build role-specific onboarding modules for new hires and refresher programs for existing staff.
• Create and maintain training content including manuals, SOPs, videos, and e-learning modules.

2. Sales & Product Training:

• Conduct ongoing sales trainings focusing on upselling, cross-selling, closing techniques, and handling premium/luxury customers.
• Equip staff with deep product knowledge including gemstones, precious metals, certifications, craftsmanship, and after-sales services.
• Train team members to effectively communicate product value, exclusivity, and heritage to drive conversions and customer loyalty.

3. On-the-Floor Coaching & Mentoring:

• Visit retail stores regularly to assess staff performance, deliver on-the-job training, and provide real-time feedback.
• Identify performance gaps and coach staff to improve sales behavior, customer interaction, and service excellence.
• Partner with store managers to create personalized training plans for underperforming or new staff.

4. Monitoring & Evaluation:

• Track training effectiveness using feedback surveys, sales metrics, and observation reports.
• Measure impact through pre- and post-training assessments, mystery shopping, and customer feedback.
• Use insights to fine-tune training strategies and address emerging challenges or market trends.

5. Team Collaboration & Stakeholder Engagement:

• Collaborate with HR, Operations, and Marketing teams to align training with business goals, seasonal campaigns, and new product launches.
• Act as a brand ambassador, reinforcing the organization’s values and service standards through training.
• Provide regular reports and updates to senior management on training effectiveness, participation, and performance improvements.

Candidate Requirements:

• Minimum 3 years of experience in training and development, preferably in jewelry, fashion, or luxury retail sectors.
• Proven experience in conducting sales training, customer service workshops, and product education sessions.
• Strong communication, presentation, and facilitation skills.
• Energetic and motivational with an ability to inspire front-line staff.
• Proficient in MS Office tools; experience with LMS (Learning Management Systems) is a plus.
• Bachelor’s degree in Human Resources, Business, or a related field. Professional certifications in training or L&D will be an advantage.
• Willingness to travel frequently across store locations for training delivery.