Transaction Fraud monitoring - Merchant Acquisition

• Handle escalations mails of credit cards
  
• Monitor daily merchant acquiring transactions to detect and mitigate fraudulent activities, using advanced monitoring tools and dashboards
  
• Monitor credit card transactions on Real Time Basis on systems i.e. VRM, Falcon, EMS & RBA
  
• Calling on suspicious transactions for confirmation from customers and merchants.
  
• Monitoring of transactions & alerts online / real time for fraud detection and prevention.
  
• Guiding customers about the Dispute process.
  
• Out calling the customers in real time for confirmation of transactions & blocking the channels and marking debit freeze instantly.
  
• Working on dispute related services requests and closing them within TAT.
  
• Handling Credit Card transactions related queries received from call center staff and internal branch operations team.
  
• Monitoring credit card transactions to detect fraudulent transactions on real time basis like ATM skimming, POS skimming, Fishing lost stolen, internet fraud/online frauds, account takeover, lost and stolen cases.
  
• Taking respective action onSiebel SR (replacement and travel intimation)
  
• Preparing weekly calling data MIS of team.Review of transaction pattern and highlighting new fraud trends to senior management.
  
• Monitored the wealth customer’s credit cards and send email to respective relationship managers if any decline transaction observed and same intimated to customer via telecommunications.
  
• Capable of handle application like Vision+, VRM, Falcon, EMS Siebel, ACCOSA, RBA; Dot-net
  

Requirements