Transport Supervisor (Hosur)

This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.

About the company:

NVS Travel Solutions is a 19-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 5 years, making the future of this firm bright and greener.

Job Responsibilities:-

Key Responsibility Areas (KRAs): 

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  Sourcing drivers and vehicles

  
  


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  Ensure maintenance of vehicles

  
  


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  Ensure driver discipline

  
  


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  Reporting & MIS

  
  

Key Performance Indicators (KPIs):

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  SLA & process adherence

  
  


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  Performance on regular QC/ audits

  
  


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  Number of Trips

  
  


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  Customer satisfaction surveys (CSAT & NPS)

  
  

Job Role:

1. Route Planning and Optimization:

Develop and optimise transportation routes for efficiency and cost-effectiveness.

Implement strategies to minimise travel time and fuel consumption.

2. Fleet Management:

Oversee the daily deployment of vehicles to meet operational requirements.

Ensure proper maintenance schedules for all vehicles in the fleet.

3. Driver Management:

Supervise and coordinate the activities of drivers and other operational staff.

Provide guidance, training, and performance feedback to ensure a high standard of

Service.

4. Customer Service:

Ensure a high level of customer satisfaction by monitoring service quality and addressing

customer concerns.

Implement customer feedback mechanisms and take corrective actions.

5. Compliance and Safety:

Ensure compliance with transportation regulations and safety standards.

Implement and enforce safety protocols and training programs for drivers and staff.

6. Vehicle Inspections:

Conduct regular inspections of vehicles to identify and address any maintenance or

safety issues.

Ensure that all vehicles meet regulatory and company standards.

7. Emergency Response:

Develop and implement emergency response plans for transportation-related incidents.

Coordinate with relevant authorities and agencies during emergencies.

8. Cost Control:

Monitor and control operational expenses, including fuel costs, maintenance, and other

related expenditures.

Identify areas for cost reduction and efficiency improvement.

9. Documentation and Record Keeping:

Maintain accurate and up-to-date records of vehicle inspections, maintenance activities,

and driver logs.

Ensure compliance with documentation and reporting requirements.

10. Technology Utilisation:

Implement and utilise technology solutions for route planning, vehicle tracking, and

communication.

Stay updated on advancements in transportation technology.

11. Performance Metrics:

Define and monitor key performance indicators (KPIs) related to transportation

operations.

Analyse performance metrics regularly and recommend improvements.

12. Training and Development:

Provide ongoing training and development opportunities for transportation staff,

focusing on safety and operational efficiency.

Ensure that drivers are well-trained on new technologies and best practices.

13. Vendor Management:

Coordinate with transportation service providers, ensuring they meet service level

agreements.

Address issues and collaborate with vendors to enhance service quality.

14. Continuous Improvement:

Identify opportunities for process improvement and efficiency gains within the

transportation department.

Implement initiatives to enhance overall effectiveness and service quality.