Travel Agent, Firstline

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

The Role
We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

• Reporting to the Team Lead to achieve goals

• Working in a state-of-the-art call center, as part of a dynamic customer support team

• Managing high call volumes/email volumes and delivering exceptional quality services to our customers

• Offering products such as flights, hotels, car rentals, and insurance.

• 24/7 according to schedule Rotational (Night shifts are included)

Requirements

• Should have at least one year of experience in a call center environment

• Excellent written and verbal communication skills in English

• Self-driven, proactive, and results-oriented

• Good attention to detail

• Well organized, persistent with multitasking skills

• Competent quantitative skills (good in calculations)

• Ability to manage change and work under pressure

• Communicate and work closely with other departments to remain current on any updates
  
  Preferred Requirements:

  • Travel Industry knowledge is a plus.

  • Exceptional customer service skills and sales abilities

  • Ability to multi-task and work in a fast-paced work environment.

Benefits

What’s in it for You?

• Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.

• Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.

• Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.

• Meal Coupons: A tasty perk to fuel your workday—delicious meals or snacks on us!

• Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off—literally.

• Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions—boosting your skills and career progression.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.