Travel Consultant_Inbound Domestic Operation_SHAY

Job Summary:

Key Responsibilities:

• Itinerary Planning & Execution:
• Design and execute tailor-made itineraries for domestic travelers based on customer preferences.
• Coordinate with local suppliers, hotels, and transport companies to ensure smooth operation of tours.
• Reservations Management:
• Handle bookings for accommodation, transportation, activities, and other travel services.
• Ensure all bookings are accurately confirmed and documented in the system.
• Supplier Coordination:
• Build and maintain strong relationships with domestic suppliers.
• Negotiate rates and contracts with suppliers to ensure competitive pricing and high-quality services.
• Customer Support:
• Provide pre-trip and on-trip assistance to customers, addressing any issues or special requests.
• Act as the primary point of contact for customers during their travel.
• Quality Assurance:
• Monitor the quality of services provided by suppliers and take corrective action when necessary.
• Collect and analyze customer feedback to continually improve service delivery.
• Problem Solving:
• Resolve any operational issues that may arise during the travel process, ensuring minimal disruption to the customer's experience.
• Handle customer complaints in a timely and professional manner.
• Reporting & Documentation:
• Maintain accurate records of all bookings, communications, and transactions.
• Prepare regular reports on operations, supplier performance, and customer satisfaction.
• Compliance:
• Ensure all operations comply with industry regulations, company policies, and legal requirements.
• Stay updated on the latest trends and developments in the domestic travel industry.

Qualifications:

• Education:
• Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Experience:
• Minimum of 3-5 years of experience in the travel industry, with a focus on inbound domestic operations.
• Proven track record of managing end-to-end travel operations.
• Skills:
• Strong knowledge of domestic travel destinations, suppliers, and market trends.
• Excellent communication and negotiation skills.
• Proficiency in travel management software and tools.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Other Requirements:
• Flexibility to work outside regular business hours, if necessary.
• Willingness to travel domestically for supplier meetings and site inspections.

Compensation:

• Competitive salary based on experience.
• Benefits package including health insurance, travel discounts, and other perks.