Travel Operations Manager

FCM Travel Solutions is a global leader in corporate travel management, dedicated to delivering tailored solutions that optimize travel programs, control costs, and ensure traveler well-being. With a focus on customer service and innovative technology, we provide personalized support and assistance to clients worldwide. Our global network, cutting-edge platforms, and experienced team make us the partner of choice for businesses of all sizes. Join us and experience the difference FCM can make in simplifying and enhancing your corporate travel experience.

Responsibilities:

• Assist clients in finding best International and Domestic travel deals as per their needs.
• Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel.
• Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals.
• Follow SLA assigned.
• Monitor and sort global distribution system (GDS) queues to maintain quality.
• Stay educated on airline rules, regulations, and current affairs.
• Assist interoffice departments to fulfil client requirement like (MIS)
• Assist finance for recovering debt from client.
• Must be hands on with working out International Fares and routings and Visa processing Knowledge.

Qualification:

• Graduate with IATA Certification

Experience:

• Good hold on CRS (Amadeus)
• Understanding of the travel industry and the norms related to Visas and Passport
• Good communication skills with customer hold
• Must have 3- 5yrs of Experience in both International & Domestic Travel/Ticketing