Urgent Opening- Client Support Executive- Mumbai- Kurla

About Us

The Retail Jeweller Magazine is India's leading B2B jewellery media platform, connecting the jewellery industry through publications, conferences, awards, and networking events. Known as India s favorite business magazine and tabloid of jeweler retailers, the magazine is read in across 603 cities and towns of India. The company also organizes the - Retail Jeweller India Awards, India s most prestigious and elite event for jeweler retailers. 

Job Overview

We are looking for a dynamic and customer-focused Client Support Executive to join our team. The ideal candidate should have experience in customer support, client servicing, telecalling, or conference/event sales. In this role, you will be responsible for managing client interactions, resolving customer queries, handling escalations, maintaining strong client relationships, and supporting conference sales initiatives.

Key Responsibilities

• Manage inbound and outbound client communication through calls, emails, and follow-ups.


• Build and maintain strong relationships with existing and prospective clients.


• Handle customer queries, complaints, and grievances in a professional and timely manner.


• Manage client escalations by coordinating with internal departments to ensure prompt resolution.


• Follow up with potential clients for conference registrations, sponsorships, and other business opportunities.


• Maintain accurate client records, follow-up activities, and MIS reports using MS Excel.


• Coordinate with internal teams to ensure seamless client support and service delivery.


• Deliver an exceptional customer experience by providing timely and effective assistance.


• Meet daily and monthly client engagement and follow-up targets.

Qualifications

• Mcom/MBA/PGDM is an added advantage.

Skills & Experience

• Client Servicing


• Telecalling


• Client Interaction 


• Grievance Handling


• Escalation Management 

Required Skills

• Excellent verbal and written communication skills in English.


• Strong interpersonal and relationship management skills.


• Good customer handling and problem-solving abilities.


• Proficiency in MS Excel and MS Office. 

Location: Head Office – Kurla West, Mumbai

If you thrive on building meaningful relationships, uncovering opportunities, and making an impact in the dynamic world of B2B media and events — we’d love to hear from you.

Join The Retail Jeweller — and help shape the future of India’s Gems & Jewellery industry.