US Mortgage - SPE - Bangalore & Mangalore

Summary

Responsibilities

• Accurately process loans, orders, requests, and claims across the loan servicing life cycle in accordance with established procedures and SLAs.
  
• Review mortgage documents and related records to identify red flags, discrepancies, or missing information.
  
• Perform lien validation and liability determination; coordinate procurement of documents and information from tax agencies and other external parties as required.
  
• Handle components of loan servicing, including escrow and non-escrow accounts; identify and resolve escrows, payment posting, and related servicing items.
  
• Identify parcel and title issues and escalate or coordinate resolution with appropriate stakeholders.
  
• Maintain high standards of quality and productivity; meet or exceed assigned KPIs and turnaround times.
  
• Proactively identify process gaps or recurring issues and assist the team in resolving root causes.
  
• Accurately update client systems and maintain complete, auditable documentation of actions taken.
  
• Collaborate with internal teams (quality, operations leads, client-facing teams) to ensure timely resolution of escalations and client queries.
  
• Assist with ad-hoc tasks and special projects related to process improvement or regulatory requirements.
  

• Commerce/Finance and Arts background preferred (No MBA/BE/B.Tech/M.Tech)
  
• Minimum 2 years of relevant experience, preferably in mortgage servicing, loan processing, or related financial services processes.
  
• Strong written and verbal communication skills — ability to comprehend documentation and prepare clear written notes.
  
• Good typing skills and familiarity with data entry in client systems.
  
• Working knowledge of mortgage documents and components of loan servicing (including escrow and non-escrow accounts).
  
• Knowledge or experience with lien validation, liability determination, and procurement of records from tax agencies.
  
• Ability to identify parcel, title, or documentation issues and follow escalation protocols.
  
• Strong attention to detail, accuracy, and ability to work under tight deadlines in a night-shift environment.
  
• Comfortable working onsite and collaborating with cross-functional stakeholders.