UX Architect

Job Summary

We are looking for an experienced UX Architect to lead the definition and execution of user experience strategies for enterprise and customer-facing digital products. The ideal candidate will drive information architecture, interaction design, design systems, and user-centered design practices to create seamless, intuitive, and scalable experiences across web, mobile, and omnichannel platforms.

Key Responsibilities

UX Strategy & Architecture

• Define and drive the UX vision, strategy, and experience roadmap.
• Establish UX principles, frameworks, and design standards across products.
• Translate business goals and customer needs into scalable experience architectures.
• Ensure consistency and usability across multiple digital touchpoints.

Information Architecture

• Design information architecture, navigation structures, taxonomy, and content hierarchies.
• Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
• Simplify complex workflows into intuitive user experiences.

User Research & Validation

• Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
• Develop personas, empathy maps, and customer journey frameworks.
• Analyze quantitative and qualitative user data to guide design decisions.
• Validate concepts through usability studies and iterative design improvements.

Interaction Design

• Define user interactions, workflows, and experience patterns.
• Develop low-fidelity and high-fidelity prototypes.
• Create design specifications and interaction guidelines for development teams.
• Ensure accessibility and usability best practices are embedded in solutions.

Design Systems & Governance

• Establish and maintain enterprise-wide design systems.
• Promote reusable design components and UX standards.
• Drive UX governance, design reviews, and quality audits.
• Ensure compliance with accessibility standards (WCAG).

Collaboration & Leadership

• Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
• Mentor UX/UI Designers and provide architectural guidance.
• Facilitate workshops, design thinking sessions, and stakeholder reviews.
• Advocate for user-centric design across the organization.

Required Skills

UX & Design

• User Experience (UX) Design
• Information Architecture (IA)
• Interaction Design (IxD)
• Human-Centered Design (HCD)
• Design Thinking
• User Journey Mapping
• Service Design
• Customer Experience Strategy

Research & Testing

• User Research
• Usability Testing
• Heuristic Evaluation
• A/B Testing
• Accessibility Audits
• Analytics-Driven Design

Design Tools

• Figma
• Adobe XD
• Sketch
• Axure RP
• Miro
• InVision
• FigJam

Design Systems

• Design Systems Development
• Component Libraries
• Responsive Design
• Design Governance

Technical Knowledge

• HTML5
• CSS3
• JavaScript Fundamentals
• Responsive and Mobile-First Design
• Understanding of React, Angular, or modern front-end frameworks

Preferred Skills

• Experience architecting large-scale enterprise applications.
• Strong understanding of omnichannel and customer experience design.
• Knowledge of accessibility standards (WCAG 2.1/2.2).
• Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
• Familiarity with Agile, Scrum, and SAFe frameworks.
• Experience designing AI-powered, conversational, or personalized user experiences.

Qualifications

• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
• 10+ years of experience in UX Design, Product Design, or Experience Architecture.
• Proven experience leading UX architecture initiatives for enterprise-scale platforms.
• Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.

Key Competencies

• Strategic Thinking
• Design Leadership
• Customer-Centric Mindset
• Problem Solving & Critical Thinking
• Innovation & Creativity
• Stakeholder Management
• Communication and Presentation Skills
• Team Coaching & Mentoring
• Cross-Functional Collaboration

Nice to Have

• UX Certifications (NN/g, HFI, UXQB, etc.)
• Experience with DesignOps frameworks.
• Exposure to AI/GenAI-powered digital experiences.
• Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
• Experience leading global UX teams and digital transformation programs.

Certifications (Preferred)

• Nielsen Norman Group (NN/g) UX Certification
• Human Factors International (HFI) Certification
• Certified Usability Analyst (CUA)
• UXQB Certified Professional for Usability and User Experience (CPUX)

Key Responsibilities

UX Strategy & Architecture

• Define and drive the UX vision, strategy, and experience roadmap.
• Establish UX principles, frameworks, and design standards across products.
• Translate business goals and customer needs into scalable experience architectures.
• Ensure consistency and usability across multiple digital touchpoints.

Information Architecture

• Design information architecture, navigation structures, taxonomy, and content hierarchies.
• Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
• Simplify complex workflows into intuitive user experiences.

User Research & Validation

• Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
• Develop personas, empathy maps, and customer journey frameworks.
• Analyze quantitative and qualitative user data to guide design decisions.
• Validate concepts through usability studies and iterative design improvements.

Interaction Design

• Define user interactions, workflows, and experience patterns.
• Develop low-fidelity and high-fidelity prototypes.
• Create design specifications and interaction guidelines for development teams.
• Ensure accessibility and usability best practices are embedded in solutions.

Design Systems & Governance

• Establish and maintain enterprise-wide design systems.
• Promote reusable design components and UX standards.
• Drive UX governance, design reviews, and quality audits.
• Ensure compliance with accessibility standards (WCAG).

Collaboration & Leadership

• Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
• Mentor UX/UI Designers and provide architectural guidance.
• Facilitate workshops, design thinking sessions, and stakeholder reviews.
• Advocate for user-centric design across the organization.

Required Skills

UX & Design

• User Experience (UX) Design
• Information Architecture (IA)
• Interaction Design (IxD)
• Human-Centered Design (HCD)
• Design Thinking
• User Journey Mapping
• Service Design
• Customer Experience Strategy

Research & Testing

• User Research
• Usability Testing
• Heuristic Evaluation
• A/B Testing
• Accessibility Audits
• Analytics-Driven Design

Design Tools

• Figma
• Adobe XD
• Sketch
• Axure RP
• Miro
• InVision
• FigJam

Design Systems

• Design Systems Development
• Component Libraries
• Responsive Design
• Design Governance

Technical Knowledge

• HTML5
• CSS3
• JavaScript Fundamentals
• Responsive and Mobile-First Design
• Understanding of React, Angular, or modern front-end frameworks

Preferred Skills

• Experience architecting large-scale enterprise applications.
• Strong understanding of omnichannel and customer experience design.
• Knowledge of accessibility standards (WCAG 2.1/2.2).
• Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
• Familiarity with Agile, Scrum, and SAFe frameworks.
• Experience designing AI-powered, conversational, or personalized user experiences.

Qualifications

• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
• 10+ years of experience in UX Design, Product Design, or Experience Architecture.
• Proven experience leading UX architecture initiatives for enterprise-scale platforms.
• Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.

Key Competencies

• Strategic Thinking
• Design Leadership
• Customer-Centric Mindset
• Problem Solving & Critical Thinking
• Innovation & Creativity
• Stakeholder Management
• Communication and Presentation Skills
• Team Coaching & Mentoring
• Cross-Functional Collaboration

Nice to Have

• UX Certifications (NN/g, HFI, UXQB, etc.)
• Experience with DesignOps frameworks.
• Exposure to AI/GenAI-powered digital experiences.
• Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
• Experience leading global UX teams and digital transformation programs.

Certifications (Preferred)

• Nielsen Norman Group (NN/g) UX Certification
• Human Factors International (HFI) Certification
• Certified Usability Analyst (CUA)
• UXQB Certified Professional for Usability and User Experience (CPUX)