UX Researcher

About the Role:

We’re looking for a UX Researcher at Leap. You'll lead end-to-end user research, work with cross-functional teams, and turn user insights to shape business and product decisions. If you're passionate about understanding users and uncovering insights, this is for you.

The charter for this role will include:

• Planning and running end-to-end user research — from discovery to usability testing (interviews, surveys, diary studies, etc.)

• Synthesizing insights into actionable outputs like personas, journey maps, and research reports.

• Collaborating closely with product managers, designers, and business teams to shape product direction.

• Using both qualitative and quantitative methods to uncover user needs, pain points, and behavior patterns.

• Championing user-first thinking and driving research-backed decisions across the company.

Ideal Persona would:

• Have 1+ year of hands-on experience in UX or user research, ideally in a fast-paced/product-led environment.

• Are confident in qualitative methods like interviews, usability testing, and diary studies.

• Are familiar with JTBD, usability heuristics, and product discovery frameworks.

• Are comfortable using tools like Dovetail, Maze, Lookback, and Miro/FigJam

• Comfortable presenting findings through decks, storytelling, and visual frameworks

• Enjoy turning raw data into clear insights that directly shape product and design decisions.