Value Delivery Manager

About Axis My India

Role Overview

The Value Delivery Manager
(VDM) is responsible for ensuring that every user (customer) receives timely,
relevant, and personalized information, opportunities, services, and benefits
through our in-house developed ‘People Empowerment Platform (PEP)’. The role
focuses on understanding user profiles and preferences, identifying authentic
and valuable offerings from multiple sources, and ensuring that the right
content reaches the right user at the right time. The individual will act as
the central coordinator across Research, Data Centre, Technology, Content, and
Operations teams to drive personalized value delivery and maximize user
engagement and outcomes.

Requirements

Key Responsibilities

1. Accurately
   understand user requirements, preferences, and needs to enable relevant
   and personalized value delivery.
   
2. Ensure
   seamless end-to-end delivery of benefits, services, and information to app
   users by coordinating with all relevant teams and stakeholders.
   
3. Work
   closely with the Research team to ensure consumer insights and on-ground
   data are effectively collated, structured, and converted into actionable
   user intelligence.
   
4. Leverage
   new user onboarding data to drive personalized content, recommendations,
   and engagement.
   
5. Enable
   targeted user communication by ensuring the PEP team utilizes user data
   for delivering relevant and personalized information.
   
6. Coordinate
   with the Data Research Center team to ensure timely user outreach for service
   listing, and engagement.
   
7. Driving
   and monitoring service and product listing activities.
   

Skills and Competencies

1. Pro-active
   result-oriented person
   
2. Ability
   to understand user requirements
   
3. Strong
   organizational and multitasking skills
   
4. Passion
   and intent towards social service
   

Education and Experience

1. Graduate
   (in any specialization)
   
2. Over
   8-10 years working experience
   
3. Senior
   tenured employee
   
4. Having
   held managerial positions before
   

Benefits

• Opportunity to make significant contributions for India’s foremost Consumer Data Intelligence Company.
  
• Competitive salary and health insurance package.
  
• Stay up to date on the latest industry trends and best practices.
  
• Walking distance from Chakala metro station, making commuting easy and convenient.