Vice President - Business Relationship Management

Title: Senior Manager - Business Relationship Management Band: F Build and maintain a strong strategic relationship with key stakeholders in Technology VOIS and customer side (C-level and direct reports) - Overall Deep Understanding of the local market/group function IT strategy, business pressures/challenges - Overall Deep Understanding of Technology VOIS capabilities and mapping those to the customers' strategy across the managed portfolio - People management of team, including performance reviews, coaching and upskilling the team - Overall accountability for portfolio of accounts including up to 50% of overall growth and savings targets of Technology VOIS - Accountable for performance of accounts and customer satisfaction survey across portfolio - Identification of the business growth opportunities, creation of opportunities pipeline - Pipeline demand management - Senior stakeholder management across portfolio, driving senior governance reviews and accountable for all senior escalations across team including any required service improvement plans - Accountable for portfolio level sign of off business cases to support new demand into TSS - Accountable for performance of transitions of services into Technology VOIS across portfolio - Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with Technology VOIS service leads - Accountability for the financial governance of the internal customer portfolio including charging and budgeting of respective service (ensuring consistency of the final recharge values with the BCs/CRs signed with the customer) - Supporting internal Technology VOIS cost improvement initiatives - Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data - Ownership, preparation and execution of quarterly Steerco meetings with Technology VOIS management and CIO (or equivalent in the Group Function) - Accountable for maintaining portfolio updated account plans - Direct Reports: up to 10 and dotted matrix reporting. - People management, ability to motivate and drive a team of technology business relationships managers. At least 18 years of IT industry experience. - Develop business and drive portfolio of Technology VOIS services into markets and Group entities. - Manage strategic senior key stakeholders relationships across portfolio of accounts. - Financial management of portfolio including signatory to all Business cases and managing the recharge process back to customer.