Virtual HR Business Partne

Roles and Responsibilities

Responsible “Service Manager” for employees of the Bank
Manage Inbound Calls & emails to service employees and make outbound calls where necessary.
Manages expectations & other related services offered by Bank to resolves any queries.
Co-ordinate with respective stake holders to get appropriate resolution for the queries raised by the
employees
Entry of all non-resolved queries in the system on behalf of the employee.
Primary Purpose:
* Ensure all queries received from employees are handled appropriately as per prescribed procedures
* Ensure accurate and timely resolutions with zero escalations
* Ensure adherence to regulatory guidelines and policies
* Execute tasks (end-to-end) covering similar areas, which may be delegated
* Communicate proactive with employees on all non-resolved queries
Will be required to actively engage with various parts of the Bank to achieve desired quality results.