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what will you do?
- carry out customer identification process through video calls
- performing due diligence checks & reviewing KYC documentation through video calls
- need to be consistent, thorough, accurate and credible while performing duties
- need to be time bound & ensure the requests are closed with in stipulated timelines
- complete and accurate capture of call interactions
- need to ensure defect rates are kept under acceptable levels
- must exhibit the highest standards of customer service to ensure customers are comfortable through the verification process and abide by the grooming standards required for the said role
- ensure all laid down systems and processes are followed as stipulated by the regulatory and compliance standards
you should apply if you:
- are a graduate with 0-1 year of work experience in a customer service environment. freshers can be considered
- excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus
- knowledge of customer service principles and practices
- customer service orientation with attention to detail and accuracy
- ready to work in rotational shifts in 24 x 7 environments
- need to work 6 days a week and might involve a roaster during the weekends
- weekly day offs can be on any day of the week
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