VKYC Associate

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  Conduct Video KYC Calls / Review the Call: Manage face -to -face video calls with customers to
  conduct Video KYC processes for identity verification / Audit calls to review and approve
  documents with strong analytical skills and basic Excel skills.
  
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  Verify Customer Documents: Review and verify the customer’s identity documents during the
  video call.
  
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  Resolve Customer Queries: Address customer queries during the VKYC process professionally
  and friendly.
  
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  Update Records: Accurately document customer details and VKYC outcomes in company
  systems and databases.
  
  
  

Requirements

• Graduates from any stream.
  
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  Experience in customer service, VKYC, or banking roles (video -based verification preferred).
  
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  Strong communication skills (verbal and written).
  Good knowledge of VKYC processes.
  
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  Comfortable with technology including video tools and CRM software.
  
• 
  Strong attention to detail.
  Ability to handle sensitive information with confidentiality
  

• 
  Experience in video -based KYC or customer -facing roles.
  
• 
  Multilingual proficiency (Hindi & English mandatory).
  
• 
  Knowledge of the financial sector and regulatory environment