V-Lead Process Consultant

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Payment Specialist - Swift Expert

Domain Expertise to Assist with Requirements and Testing

· Support requirements definition for Payment Investigations Application and Swift Module.  Primarily includes

o Collaborating with engineers and the client to interpret Swift standards and message types (MT/MX, FIN, ISO 20022) to assist translating them into requirements using agile techniques (e.g. user stories, SBE, and BDD).  This will include identifying requirements driven by Swift standards vs. requirements driven by client preference. 

o Collaborating with engineers and the client to define case types and workflows relevant to Swift-related payment issues (e.g., missing funds, duplicate payments, AML alerts).

o Ensuring regulatory compliance with standards like FATF, PSD2, AML, etc., within workflows and case tracking.

o Collaborating with engineers and the client to define business rules for automated case creation, routing, escalation, and closure based on Swift standards related message triggers.

o Recommending changes and new requirements based on mandatory updates contained in the annual Swift standards release.

Note: Payment SME must be a Swift Certified Expert with at least 3 Swift Expert Certifications

Support Testing and Conformance

· Understand and Implement Certification Requirements

o Coordinate with Swift to define the scope of certification  

o Assist with first time designation for SWIFT Compatible Application Designation (aka New Designation)

o Support Appian Prod Sec and Appian Infosec for initial compliance with CSP (Customer Security Programme) 

o Support attestation of compliance with the Customer Security Controls Framework 

o Support Testing and Certification for Environments (FINplus for ISO 20022)

o Prepare Readiness testing Tools for Message Validation and Integration

· Support QA and Testing for Payment Investigations Application and Swift Module 

· Validate test cases and product designs for accuracy against global industry standard banking practices and Swift message logic.

· Provide traceability between Swift message fields and case metadata or workflows in the system.

Customer and Product Manager Interaction 

· Meet with client and Appian product managers regularly

Relationship & External Coordination

· Act as a liaison to Swift, ensuring the application adheres to Swift's technical and legal requirements (e.g., certification, licensing, message format updates).

· 15+ years of experience in payment operations, preferably within banking or financial services.

· In-depth knowledge of SWIFT messaging standards (MT/MX) and SWIFTNet services.

· Strong expertise in global payment protocols and systems such as BACS, CHIPS, Fedwire, ACH.· Hands-on experience with SWIFT Alliance Access and core banking platforms.

· Demonstrated ability to manage high-volume, high-pressure payment operations environments.

· Strong problem-solving and analytical skills, particularly in reconciliation and investigation of payment anomalies.

· Deep understanding of international payment compliance including sanctions and settlement protocols.

Preferred Attributes:

· Certification in SWIFT operations, AML/KYC, or ISO 20022 standards is a plus.

· Experience with transitioning from MT to ISO 20022 messaging formats.

· Proven leadership in driving process improvement and automation initiatives.

· Excellent communication skills, both written and verbal, with the ability to coordinate across global teams.