Voice process

Designation: AR Caller Fresher Requirement

Experience: Fresher( 2020 to 2025)
Location: Hyderabad
Qualification: Graduate
Shift : Night Shift (2 way cab will be provided)
Timings: 6PM to 3AM
Mode of interview: Walk-in
Interview process: HR screening, Voice and accent test by trainer & manager round

Roles and Responsibilities:

✅ Primary Responsibilities

1. Customer Interaction

• Handle inbound or outbound calls from international customers.
• Understand and resolve customer queries in real-time.
• Communicate clearly and fluently in English (or other required language).
• Maintain a professional and courteous tone.

2. Problem Solving & Resolution

• Analyze customer issues and provide appropriate solutions.
• Escalate unresolved issues to the next level or relevant department.
• Ensure customer satisfaction and maintain call quality standards.

3. Data Entry & Documentation

• Accurately document call details, customer information, and solutions provided.
• Follow up on customer interactions as needed.
• Update CRM systems with relevant customer interactions.

4. Product / Service Knowledge

• Stay updated on client products, services, and policies.
• Use knowledge to provide accurate information and assist customers effectively.

5. Performance Targets

• Meet daily, weekly, and monthly performance metrics (e.g., call quality, AHT, FCR).
• Adhere to shift timings and scheduled breaks.

✅ Secondary Responsibilities

• Participate in training sessions and workshops.
• Provide feedback to management regarding process improvements.
• Maintain confidentiality of customer and company information.
• Support team members and contribute to a positive team environment.

✅ Skills Required

• Excellent verbal communication in English (neutral or appropriate accent).
• Active listening and empathy.
• Patience and ability to handle pressure.
• Basic computer knowledge and typing skills.
• Multitasking and time management.

All the Educational Documents and Fluent Communication Skills.