VP - Control Manager

Job responsibilities:

• Assist in the management of the Control and Operational Risk Evaluation (CORE) framework.
• Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
• Create metrics, review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions. 
• Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams in co-ordination with the Testing Center of Excellence. 
• Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology. 
• Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward.
• Partner with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment.
• Identify ways to streamline controls and control testing through the use of new tools, Artificial Intelligence, Machine Learning and Large Language Models.
• Prepare analyses of findings and present key control initiatives to stakeholders.
• Help write and edit procedures and map obligations to procedures, processes, risks and controls.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience required
• 10+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Strong project management and process skills; ability to prioritize and execute on multiple, simultaneous, complex priorities.
• Highly proficient in MS 365 Applications and MS CoPilot
• Strong and up-to-date knowledge and understanding of risk and control assessments, internal control testing, issue management and data oversight and controls 
• Proven results of driving improved control environments, and excellent problem-solving and analytical skills. 
• Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions.
• Internal Stakeholder Management: Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement.
• Analytical Thinking & Decision Making: Analyzes routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks

Strongly preferred qualifications, capabilities, and skills 

• Data Literacy & Automation Proficiency: Applies data literacy in routine contexts with appropriate controls, identifies and evaluates automation/ML opportunities based on complexity and impact, delivers clear insights and communicates benefits to stakeholders, and assists others with data tasks and automation assessments
   
• Strong understanding of:
  • Operational Risk framework
  • Payments business will be an added advantage