WAN Support Associate

Requirements

Key responsibilities

• Monitor WAN links, network devices, and alerts; identify connectivity issues.
  
• Perform initial troubleshooting of network outages, latency, packet loss, and routing or switching issues.
  
• Log, update, and track incidents through resolution, following defined SLAs and escalation procedures.
  
• Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration.
  
• Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings.
  
• Maintain incident records, operational documentation, and shift handover notes.
  
• Participate in rotational shifts for 24×7 global WAN support.
  

Required qualifications and skills

• Engineering graduate with 1–3 years of experience in network operations or support.
  
• Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts.
  
• Familiarity with troubleshooting tools such as ping and traceroute.
  
• Ability to communicate clearly with internal teams and ISP support teams.
  
• Willingness to work from Bangalore and participate in rotational shifts.
  

Benefits