Warranty Executive

• Receive, log, and properly tag all warranty -returned parts from service centres and field operations.
  
• Check the physical condition, completeness, and correctness of all incoming warranty claims.
  
• Identify and address transit -related issues such as damaged, missing, or improperly packed parts.
  
• Maintain organised storage of warranty parts with strict 5S and traceability standards.
  
• Ensure accurate and timely ERP and DMS entries for all warranty transactions.
  
• Coordinate with CQA for warranty approval decisions and provide required claim details. Manage scrapping of failed warranty parts after receiving formal CQA/Quality approval.  Follow up with Dealers on pending, delayed, or non -compliant warranty parts.
  
• Issue replacement parts to dealers or service teams as per approved processes.
  
• Maintain MIS for warranty part status, claim closures, and debit notes issued to dealers.
  
• Track and update data on supplier debits processed by CQA/SQA teams.
  
• Collaborate with Service, Quality, CRM, R&D, and Production to support quick closure of warranty cases.
  

Requirements